FAQ

FAQ:
1. How do I place an order?
Click the online catalog tab. Choose your category, then your product. Add products to you cart, add discount code if applicable, then click check out. You will be transferred to the pay pal screen, where you sign in or register, then pay.   Receive your purchase confirmation.

2. I see that you only accept pay pal. Do you accept any other form of payment?
We accept cash and checks if you purchase items at our Penthouse Luncheon, or any event where we are there in person. Please allow checks 7-10 days to clear before your order is shipped. Only paypal is accepted if you purchase online. You may sign up for a free pay pal account at www.paypal.com.

3. How do I place an order for towel manicuring?
Choose the towel size and color and add them to your cart. Choose a font and add it to your cart. Lastly, add EITHER the "towel manicuring set-up", which allows for you to set up manicuring for 3 words or three initials, OR the "towel manicuring set-up and logo", which allows for you to set up manicuring for 3 words or initials, as well as a logo.   See individual "set-ups" in the online catalogue for more details.

4. I just ordered my Service Tote, and the item is on backorder. When will I get it?
The Service Tote Pulpit Luggage is a custom couture luggage piece. If your order is placed at a time when the item is on backorder, you will receive information about when your piece will arrive.  If you have any other questions, please don't hesitate to contact us.

5. Can I buy the Service Tote anywhere else?
At the moment, the Service Tote can only be purchased here.

6. What items are included in the Service Tote?
The Service Tote comes equipped with 2 air pots, one each for hot and cold liquids. All of the compartments inside are fitted to hold icons you buy from us, or your own.

7. Where is Attendant Supply located?
Attendant Supply is located in Atlanta, Georgia.

8. What hours can I reach a customer service agent?
Customer service hours are M-F, 10 AM - 4 PM, EST.

9. I am attempting to make a purchase online, and am having difficulty with the check out cart. What should I do?
You should call one of our customer service agents immediately. We have found that the different browsers respond differently with our site from time to time. Call us at 1.888.617.3783 and one of our representatives will be happy to help out.

10. What is your return policy?
Due to the intimate nature of our business, we offer exchanges on damaged goods only.  Please contact us by email or by phone and let us know of wishes; we will try our best to make you happy!

11. Can I buy Service Tote replacement parts?
Yes. Please contact us about replacement parts.

12. Anything we missed? Email us and we will be happy to get an answer for you.